An Information Collection Plan (ICP) is a vital tool for any project requiring data gathering. It outlines the systematic approach to collecting relevant information, ensuring the process is efficient and effective. A well-defined ICP minimizes bias, maximizes the usefulness of collected data, and ultimately supports informed decision-making. The following provides a simple example:
Information Collection Plan Example: Customer Satisfaction Survey
This ICP outlines the process for collecting customer satisfaction data to improve service quality.
- Objective: Measure customer satisfaction levels with current service offerings.
- Information Needed:
- Overall satisfaction score (scale of 1-5)
- Satisfaction with specific aspects (e.g., responsiveness, issue resolution, communication)
- Reasons for satisfaction or dissatisfaction
- Demographic information (e.g., customer tenure, industry)
- Collection Methods:
- Online Survey (sent via email)
- Phone Interviews (for a randomly selected subset of customers)
- Target Audience: All customers who have interacted with customer service in the last 3 months.
- Sample Size: Aim for 200 responses for the online survey and 20 phone interviews.
- Data Collection Timeline: Survey to be open for 2 weeks, phone interviews conducted within 1 week of survey closure.
- Data Analysis:
- Calculate average satisfaction scores.
- Identify areas of strength and weakness based on survey responses.
- Analyze qualitative data from phone interviews to understand underlying reasons.
- Responsibilities:
- Marketing team: Design and distribute the online survey.
- Customer Service team: Conduct phone interviews.
- Data Analyst: Analyze collected data and prepare a report.
- Ethical Considerations: Ensure anonymity and confidentiality of responses. Obtain informed consent from phone interview participants.
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Information-Symbol Free Stock Photo – Public Domain Pictures
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Information-Symbol Free Stock Photo – Public Domain Pictures
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Illustration gratuite: L'Information, Info, Globe, Monde – Image …
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Template:Auto change – wikidoc
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Trials and Tribulations of a Family Historian: Is Technology Helping Us …
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Tecnología -E.S.O. e Ingeniería -Bachillerato: BACHILLERATO
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Information Schild Zeichen · Kostenlose Vektorgrafik auf Pixabay
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Get information button hi-res stock photography and images – Alamy
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картинки : письмо, рука, человек, мужской, газета, Колонка, Деньги …
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Information-Symbol Free Stock Photo – Public Domain Pictures
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Info Round Symbol Free Stock Photo – Public Domain Pictures
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Image vectorielle gratuite: L'Information, Info, Conseils – Image …
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Clipart – Information Icon
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Information-Symbol Free Stock Photo – Public Domain Pictures
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Information Info Globe · Free image on Pixabay
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InfoTradeKenya
Information-Symbol Free Stock Photo – Public Domain Pictures
Information-Symbol Free Stock Photo – Public Domain Pictures
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Free illustration: Information, Info, Message, Embassy – Free Image on …
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Free illustration: Information, Questions, Help – Free Image on Pixabay …
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Free Images : reflection, swimming pool, blue, flowers, more …
Information-Symbol Free Stock Photo – Public Domain Pictures
Information-Symbol Free Stock Photo – Public Domain Pictures
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Information Questions · Image gratuite sur Pixabay
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10 Crucial Items to Include in the Handbook for New Directors – SCG …
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Kostenlose Illustration: Informationen, Fragen, Information …
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Presse | olivertacke.de
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Free illustration: Information, Questions, Help – Free Image on Pixabay …
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Clipart – Information Emblem
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The Coven – Official Darkest Dungeon Wiki
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Information Help Communication · Free image on Pixabay
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User:Jetijones – Wikimedia Commons
Trials and tribulations of a family historian: is technology helping us. Image vectorielle gratuite: l'information, info, conseils. Free illustration: information, info, message, embassy
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